Salon cancellation policy
Thank you for choosing Beauty & Spa chaleur⁺.
We value every customer’s time and provide personalized treatments to ensure the best results.
Our goal is to be a trusted salon, especially for important events. Due to high demand, our appointment slots are often fully booked.
To ensure a smooth experience for all our customers, we kindly ask you to review and agree to our Cancellation Policy before making a reservation.
Cancellation & Rescheduling Fees:
- No-show / Same-day cancellation or rescheduling
100% of the treatment fee will be charged. - Changes or cancellations are allowed from 3 days to 1 day before the reservation, except on the treatment day.
50% of the treatment fee will be charged. - Cancellations or changes made at least 1 week in advance
No cancellation fee.
*This policy does not apply in case of natural disasters or if we request a rescheduling.
*Same-day time changes are allowed only if there is availability.
*If you are more than 5 minutes late without prior notice, we will attempt to contact you by phone.
*If you miss multiple appointments without notice, we may decline future reservations.
At chaleur⁺, we prepare a welcome drink for our guests and prioritize pre-treatment consultation.
To ensure a smooth experience, please arrive at least 10 minutes before your scheduled appointment.
*If we are unable to contact you for 15 minutes or more, your appointment may be automatically canceled.
We appreciate your understanding and cooperation.