Privacy policy
Our company recognizes the importance of protecting personal information in the advanced information and communication society. We declare that the protection of personal information is a crucial management issue related to corporate social responsibility, essential for upholding individual rights and contributing to the sound development of the information society. We ensure that all employees are thoroughly informed about this commitment and comply with the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003, including subsequent amendments, hereinafter referred to as the "Personal Information Protection Act").Furthermore, we adhere to the following policies across all company departments. Unless otherwise specified, the definitions of terms shall be in accordance with the Personal Information Protection Act.
1．Acquisition of Personal Information
Our company acquires personal information through lawful and fair means.
2．Use of Personal Information
Our company uses personal information only to the extent necessary for business operations, considering the nature and scale of our business, and within the scope of the following purposes of use. We do not handle personal information beyond the necessary range for achieving these purposes (unauthorized use). Additionally, we implement measures to prevent unauthorized use.
- Establishment and fulfillment of contracts between the customer and our company
- Provision, operation, and implementation of our services
- Membership management operations for our services
- Printing, mailing, and dispatch of direct mail for customers who have applied
- Various campaign applications and related operations
- Responding to inquiries regarding our business
- Shipping of various materials requested regarding our business
- Shipping of prizes to customers who have won contests or campaigns planned by our company
- Conducting surveys and reflecting the results in our various services
- Providing information and support regarding our products and services
- Creating statistical data for marketing, sales promotion, and product planning (individuals are not identifiable)
- Development, analysis, and research of our services
- Communication in case of emergencies
- Provision of information to business partners and other third parties
- Verification of payment methods and payment status for our paid services
- Employee management and recruitment operations
- Publication of photos and comments on our website
- Dispatch and delivery of requested product and service information
- Inclusion in media materials produced by our company
- Publication in magazines, books, websites, and advertisements
- Preparation of payment records and other documentation required by law
- Other matters related to the above
3．Outsourcing of Personal Information Handling
If our company outsources the handling of personal information to a third party, we will conduct a strict investigation of the party, conclude a confidentiality agreement, and exercise appropriate supervision.
4．Provision of Personal Information to Third Parties
- Our company will not provide personal information to third parties without prior consent from the individual, except as stipulated by the *Personal Information Protection Act* and other applicable laws.
- Our company may provide the following types of personal-related information to third parties: (i) Specific technical information (including IP addresses and mobile device identifiers), (ii) Statistical information that does not identify individuals, (iii) Information related to service usage that does not identify individuals. *(This refers to information related to a living individual that does not fall under personal information, pseudonymized information, or anonymized information.)*
- Our company may obtain personal-related information, such as cookies, from affiliated businesses (including, but not limited to, Data Management Platform (DMP) providers, advertising companies, research and analysis companies, media companies, and database management companies). In some cases, we may link this information with personal information and use it for the purposes stated in our usage policy.
5．Compliance with Laws and Social Order
Our company complies with laws, government guidelines, and other regulations regarding the handling of personal information to ensure its proper protection.
6．Secure Management of Personal Information
Our company strictly manages and protects personal information. We implement reasonable security measures based on internal regulations to prevent and rectify the leakage, loss, or damage of personal information. In the event of any issues, we will respond promptly.
7．Handling of Anonymized Information
- When creating anonymized information, our company processes personal information in accordance with the standards set forth by the *Personal Information Protection Act* and the regulations of the Personal Information Protection Commission.
- When anonymized information is created, we implement security measures to prevent the leakage of deleted descriptions, personal identification codes, and information related to the processing methods used in anonymization (limited to information that could be used to restore the original personal information).
- When anonymized information is created, we promptly disclose the categories of personal information included in the anonymized information through the internet or other appropriate means.
- When providing anonymized information to third parties (including information created by our company and information received from third parties), we publicly disclose in advance the categories of personal information included and the method of provision. Additionally, we explicitly notify the receiving third party that the information is anonymized.
- When handling anonymized information, our company does not: (i) Cross-check anonymized information with other data to identify individuals. (ii) Obtain deleted descriptions, personal identification codes, or information about the processing methods used to anonymize personal information (except when such information is received from a third party along with anonymized information).
- To ensure the proper handling of anonymized information, our company takes necessary and appropriate security measures, processes complaints related to anonymized information, and makes efforts to publicly disclose these measures.
8．Handling of Pseudonymized Information
- When creating pseudonymized information, our company processes personal information in accordance with the standards set forth by the *Personal Information Protection Act* and the regulations of the Personal Information Protection Commission.
- When pseudonymized information is created or when our company obtains pseudonymized information and its associated deleted data, we implement necessary security measures as defined by the Personal Information Protection Commission’s regulations to prevent the leakage of such deleted data.
- Except as required by law, our company does not provide pseudonymized information (excluding personal information) to third parties.
- When handling pseudonymized information, our company does not cross-check it with other data to identify individuals.
- If pseudonymized personal data or its associated deleted information is no longer needed, our company will make efforts to promptly delete it.
- To ensure the proper handling of pseudonymized information, our company takes necessary and appropriate security measures, processes complaints related to pseudonymized information, and makes efforts to publicly disclose these measures.
9．Disclaimer
In the following cases, our company shall not be held responsible for the acquisition of personal information, personal data, or personal-related information by third parties, provided that there is no intentional misconduct or negligence on our part.
- When the individual voluntarily discloses their personal information to a specific company, etc., through the functions of this service or other means.
- When the individual's actions, or those of other users, unintentionally result in the identification of the individual.
- When the individual provides personal information or it is used on an external website linked from this service.
- When a third party unrelated to this service obtains personal information independently.
10．Complaints and Inquiries Regarding the Handling of Personal Information
For complaints and inquiries regarding the handling of personal information, please contact us at the following:
Email: info＠chaleur0808.com
- When the individual voluntarily discloses their personal information to a specific company, etc., through the functions of this service or other means.
- When the individual's actions, or those of other users, unintentionally result in the identification of the individual.
- When the individual provides personal information or it is used on an external website linked from this service.
- When a third party obtains personal information independently and unrelated to this service.
11．Procedures for Disclosure, etc.
If an individual requests disclosure, etc., of their personal information subject to disclosure (including notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties, hereinafter referred to as "disclosure, etc."), our company will verify that the request is made by the individual or their authorized representative. We will respond within a reasonable timeframe and to the extent permitted by the *Personal Information Protection Act*.
However, if some or all of the requested information is suspended or erased, we may be unable to provide certain services as requested. Additionally, for information retained under applicable laws and regulations, we may not be able to comply with requests for suspension or deletion.
[Method for Requesting Disclosure, etc.]
For inquiries regarding requests for disclosure, etc., please contact us at the following:
Email: info＠chaleur0808.com
Requests for disclosure, etc., of personal information will be accepted through the following method. Please note that we may not be able to respond to requests made through other methods.
●Application Procedure
Please complete the designated "Personal Information Disclosure Request Form" and send it along with the required documents to the contact address below. (The applicant is responsible for the mailing costs.)
Upon verifying the identity of the applicant (or their representative) using the method outlined below, we will provide a response in writing.
※ For requests related to "Notification of Purpose of Use" or "Disclosure", a processing fee of 1,100 yen (including tax) per request must be paid.
Contact Office Name: CSB Japan Co., Ltd.
Contact Address:
〒107-0062 YHT Minami-Aoyama Building, 5-17-1 Minami-Aoyama, Minato-ku, Tokyo, Japan
Email：info＠chaleur0808.com
■Application Method：
Please complete the designated "Personal Information Disclosure Request Form" with the required details and send it to the contact office along with identity verification documents. If applying through a representative, a document verifying the representative's authority must also be included.
The procedure will begin once the designated processing fee has been confirmed as paid.
■Identity Verification Method：
(For the Individual Applicant): A copy of a government-issued identification document, such as a driver's license or health insurance card.
(For a Representative): A copy of the representative's government-issued identification document (such as a driver's license or health insurance card) along with a power of attorney.
※ Please ensure that sensitive information, such as the registered domicile, is removed before submission to prevent exposure to third parties.
■Processing Fee：
For requests related to "Notification of Purpose of Use" or "Disclosure", a processing fee of 1,100 yen (including tax) per request is required.
The applicant is responsible for any bank transfer fees.
Download the Personal Information Disclosure Request Form
12．About Cookies
Cookies are files stored on a user's computer when they use our website, enabling the retention of browsing history and input details. Our company utilizes cookies on certain pages for site management and to measure access trends, enhancing the user experience.
However, the recorded information does not include personally identifiable details such as the user's name, phone number, address, or email address.
Additionally, our company uses third-party measurement systems, which may employ cookies to deliver more efficient advertisements, measure ad effectiveness, and track website access.
13．Protection of Personal Information Using SSL (Secure Socket Layer)
All personal information and survey responses entered on our website are protected by SSL (Secure Socket Layer) encryption.
SSL is one of the most widely used encryption technologies in the world, ensuring that transmitted data is securely encrypted. The data you enter is transmitted in an encrypted format with complex combinations, preventing unauthorized access, tampering, or interception by third parties over the internet.
14．Other Matters
Our company is not responsible for the handling of personal information provided by users on third-party websites linked from our website.
Please refer to the privacy policies of each linked site for details on their handling of personal information.