Legal notice

Name of Seller

CSB Japan Co., Ltd.

Corporate Number

5010401105342

Representative

Hiroki Tatsukawa

Business Address

YHT Minami Aoyama Building, 5-17-1 Minami-Aoyama, Minato-ku, Tokyo

Phone Number

03-6450-5944

Contact Information

03-6886-2252

Website

https://www.chaleur0808.com

Sales Price

Prices are listed per product and are displayed on the product list page, product detail page, and during the purchase process.

Payment Methods

Credit Card, Apple Pay, PayPal

Payment Timing

Credit Card: Depends on your credit card’s billing cycle and contract details. Please check with your card issuer.

Other Fees Besides Product Price

  1. Consumption tax
  2. Shipping Fee: A flat rate of ¥880 (tax included) applies to most areas. For Hokkaido, Kyushu, and Okinawa, the fee is ¥1,320 (tax included). Free shipping is available nationwide for orders over ¥20,000 (tax included).
  3. Internet connection and communication fees required for browsing our website, purchasing products, downloading software, etc.
  4. Payment Processing Fees: Vary depending on the payment method. Please check with your credit card company or payment service provider.

Delivery Time

Products are usually shipped within 2 to 5 business days after the order is placed. During busy periods, shipping may take 2 to 7 business days. For long holidays such as New Year’s, Obon, and Golden Week, separate announcements will be made.
*Orders are shipped as usual on Saturdays. No shipments are made on Sundays and public holidays.

Returns and Exchanges

Returns and exchanges are accepted only in the following cases: (1) The product does not conform to the contract in terms of quality (e.g., damaged container, unusual odor upon opening, or discrepancies with product description on our website); (2) The product received differs in type or quantity from what was ordered.
However, the following conditions must be met:

  1. Request must be made within 7 days of receiving the product
  2. The product must be returned within 7 days of the return request
  3. The case must not fall under any of the exclusions listed in Article 29, Paragraph 3 of the chaleur+ Shopping Terms of Use

Returns are accepted only if the conditions specified by our company are met.
chaleur+ Shopping Terms of Use