Shopping Terms of Use

Chapter 1 General Provisions

Article 1 (Purpose)

1. The chaleur⁺ Shopping Terms of Use (hereinafter referred to as the "Terms") stipulate the terms and conditions for the purchase and sale of products through the chaleur⁺ website operated by CSB Japan Co., Ltd. (hereinafter referred to as the "Company"), matters to be complied with, and the rights and obligations between the Company and customers.
2. These terms and conditions apply to all customers who purchase products through our website, so please be sure to read them in full before using the service. Explanations, notes, Q&A, guidelines, and other regulations regarding the Service that we post on our website from time to time shall constitute part of these terms and conditions.

Article 2 (Definitions)

The following terms used in this Agreement shall have the meanings set forth below, unless otherwise specified in this Agreement.

1. "Our Website" means the website operated by our Company with the domain "https://www.chleur0808.com" (including the website after any changes to the domain or content of our Company's website for any reason).
2. "This Service" refers to the sale of various products and other related services provided by our company via the Internet under the names "chaleur⁺" and "nouvelle page" (including the service after the name or content of the service is changed for any reason).
3. "You" refers to any individual or legal entity that uses the Service.
4. "Products" refers to the items sold by us through the Service.
5. "Sales Contract" means a contract concluded between our company and a customer in which the object of the contract is goods and the customer promises to pay a certain price for the goods.

Article 3 (Use of the Service)

1. You may use all or part of the services and functions of the Service in accordance with these Terms and Conditions.
2. This service can be used without membership registration. However, if you do not register as a member, you may not be able to use some parts of this service. Customers who wish to register as members must agree to the chaleur⁺ membership terms of use and register as members in the manner specified by our company.
3. When using this Service online (meaning a state in which a computer or other device is connected to a network, or a state in which the device is connected to another computer, etc. via a communication line; the same applies below), the Customer shall bear the costs of the communication environment necessary, Internet usage fees, and other necessary costs.
4. You shall use the Service at your own risk and shall be fully responsible for any and all actions taken through the Service and the consequences thereof.
5. If you use external services and content in accordance with the terms of use or other conditions established by a third party other than our company, our company will not be involved in such usage and will not be liable for any damages, except as provided in Article 10.
6. Any disputes arising between Users or between a User and a third party in connection with the Service shall be resolved at the User's expense and responsibility, and the Company shall not be liable for such matters except as provided in Article 10.

Article 4 (Use by minors)

1. Minors must obtain the consent of their legal guardian, such as a parent, for all use of the Service and purchase of any products. At the time a minor purchases a product or uses the Service, the minor is deemed to have given consent to the use of the Service and the contents of these Terms, etc.
2. If a minor uses the Service under a false pretense of having consent from a legal guardian when in fact they do not, or under a false pretense of age, or if they use other fraudulent tactics to make others believe that they are fully capable of acting, we will not be able to cancel any legal acts related to the use of the Service or the purchase of products, etc.
3. If a Customer who was a minor at the time of agreeing to these Terms of Use uses the Service after reaching adulthood, such Customer will be deemed to have ratified all legal acts related to the Service.

Article 5 (Late Payment Charges, etc.)

1. If the Customer delays payment of any money to the Company, regardless of the reason, including the purchase price of the product, the Customer shall pay to the Company late payment charges at the rate of 14.6% per annum (based on a year being 365 days).
2. If the Customer fails to complete the procedures specified by the Company with respect to the payment of money set forth in paragraph 1 by the deadline specified by the Company, the Company may immediately discontinue provision of the Service.

Article 6 (Prohibited Acts)

1. When using the Service, you must not engage in any of the following acts:
   1. Any act that infringes the intellectual property rights, portrait rights, privacy rights, honor, dignity, or other rights or interests of the Company, its officers, employees, other customers, other related parties, or third parties (including any act that directly or indirectly causes such infringement).
   2. Any act related to a criminal offense or any act that violates laws, regulations, or public order and morals.
   3. Transmitting information containing computer viruses or other harmful computer programs
   4. Any act that places an excessive burden on the network or system of the Service
   5. Falsifying information that may be used in relation to the Service
   6. Providing texts, materials, and content to third parties, using them without permission, copying, secondary use, falsifying, etc.
   7. Posting the content of this service on blogs or social media
   8. Actions aimed at collecting information about other customers or members
   9. Impersonating our company, other members, customers or other third parties
   10. Using another member's account
   11. Providing benefits to antisocial forces
   12. Using the Service for self-promotion or commercial purposes, such as selling or soliciting
   13. Reselling, reselling, or purchasing products for profit
   14. Any action that violates the purpose and objectives of these Terms and Conditions and the Service
   15. Any action that interferes with or may interfere with the operation of the Service by the Company
   16. Any other actions that the Company deems inappropriate
2. If the Customer falls under any of the items in the preceding paragraph or if the Company reasonably determines that the Customer falls under such item, the Company may cancel all or part of the purchase agreement without any notice or warning and immediately discontinue provision of the Service.
3. Except as provided in Article 10, the Company shall not be liable for any damages incurred by the customer as a result of any measures taken by the Company pursuant to this Article.

Article 7 (Termination, etc.)

1. If any of the following items apply to the Customer, the Company may, without prior notice, terminate the purchase agreement, suspend the use of the Service, or take other necessary measures.
   1. If you fail to pay any debts arising from this Agreement
   2. If you violate any of the terms and conditions set out by our company, including these terms and conditions
   3. If the information provided to us is false
   4. If a party suspends or becomes unable to make payments, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings
   5. If the customer's designated credit card company notifies the customer of a credit default
   6. When circumstances indicate that the customer's ability to repay is in a critical state
   7. When a customer dies or receives a ruling for the commencement of guardianship, curatorship, or assistance
   8. If there is no response to an inquiry or other communication requesting a response from the Company for 14 days or more
   9. If you have been or are currently subject to measures such as suspension of use of the Service when using the Service
   10. If the person is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant
   11. If the Company determines that a person is a member of an antisocial force, or that he/she has some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means
   12. When the Company determines it is necessary for the operation and maintenance of the Service
   13. If the Company determines that there are other reasons similar to those listed above.
2. Even if the Company takes any of the measures set out in the preceding paragraph, this shall not relieve you of any and all obligations and liabilities (including, but not limited to, liabilities for damages) to the Company and other third parties.
3. Except as provided in Article 10, the Company shall not be liable for any damages incurred by the customer as a result of any actions taken by the Company pursuant to this Article.

Article 8 (Revision and Changes to These Terms)

1. We will notify you of any changes to these Terms and Conditions, the details of the changes, and the date they will take effect by posting them on our website or by other appropriate means.
2. The revised Terms shall come into effect at the effective date determined by the Company or when it is displayed on the Company's website, and if the Customer agrees to the revised Terms or uses the Service after the Terms are revised, the Customer shall be deemed to have accepted the revised Terms. However, if the revision requires the Customer's consent under law, the Customer shall obtain the Customer's consent in a manner specified by the Company.

Article 9 (Changes, Suspension, and Termination of the Service)

1. We may change or add to the content of this Service in whole or in part without prior notice to customers.
2. We may terminate the provision and operation of all or part of this service at our discretion. If we terminate the provision and operation of all or part of this service at our discretion, we will notify you of that effect in a manner that we deem appropriate. However, in the case of an emergency, we may not notify you.
3. If any of the following events occur, we may temporarily suspend all or part of our Service without prior notice to you.
   1. When carrying out regular or emergency maintenance or repairs on teaching materials, communication equipment, etc. used in the Service
   2. When it becomes necessary to ensure the security of our customers
   3. When telecommunications carrier services are not provided
   4. When it is difficult to provide the Service due to force majeure such as a natural disaster
   5. When it is difficult to provide the Service due to fire, power outage, other unforeseen accident, war, conflict, unrest, riot, labor dispute, etc.
   6. When the operation of the Service becomes impossible due to laws and regulations or measures based thereon.
   7. Other cases deemed necessary by the Company in accordance with the preceding paragraphs

Article 10 (Disclaimer)

1. We shall not be liable for any damages incurred by you as a result of any measures taken by us under these Terms and Conditions or any other acts of our company, except in cases of our willful misconduct or gross negligence.
2. The provisions of the preceding paragraph shall not apply if the contract between the Company and the Customer regarding the Service constitutes a consumer contract as defined in Article 2, Paragraph 3 of the Consumer Contract Act.
3. If paragraph 1 is applied, with regard to damage suffered by the customer caused by the Company's intentional or gross negligence, the Company shall only compensate for ordinary and direct damages, and shall not be liable to compensate for incidental, indirect, special, future damages, lost profits, attorneys' fees, etc., and the amount of compensation shall be limited to the amount received by the Company as the fee for the Service that directly caused the occurrence of the damage.
4. In cases where the application of paragraph 1 is excluded pursuant to paragraph 3, the Company shall apply mutatis mutandis the provisions of the preceding paragraph to damages caused by its negligence (excluding gross negligence in this paragraph).
5. Our liability for the quality, materials, functions, performance, compatibility with other products, and other defects of the products sold shall be limited to those specified in these Terms and Conditions.
6. Our company (including our contractors) will be released from such liability by contacting the contact details registered by the customer and by delivering the product to the delivery address specified at the time of purchase.

Article 11 (Ownership of Rights)

1. All ownership rights and intellectual property rights relating to our website and the Service belong to us or to those who have granted licensors to us, and use of the Service does not imply any license to use any of the intellectual property rights of us or those who have granted licensors to us relating to our website or the Service.
2. You shall not, for any reason, take any action that may infringe the intellectual property rights of the Company or its licensors (including, but not limited to, disassembly, decompilation, and reverse engineering).
3. The trademarks, logos and service marks displayed on our website or this service are our registered trademarks or emblems. You may not use these marks unless you have been granted permission by our company.

Article 12 (Backup, etc.)

1. We do not guarantee that data related to the Service (such as your ID, password, purchase history, etc.) that you store on the server managed by us will not be deleted or altered. You must back up your data yourself; we are not obligated to back up your data.
2. Regardless of the reason, you shall back up any data (including software, applications, etc.) related to this Service that is stored on devices, hardware, etc. owned or managed by you, and we shall not be obligated to back up such data.
3. In the event that it becomes necessary to maintain or improve our services, we may copy, etc. the data stored by the customer on the server managed by our company to the extent necessary for such maintenance or improvement of the services.

Article 13 (External Services, etc.)

1. Customers may use external services such as Zoom, Instagram, and YouTube in connection with the use of the Service. Use of external services shall be subject to the terms of use of each external service, and customers agree in advance that use of part or all of the Service may be restricted due to changes in the terms of use. Customers shall be responsible for any costs associated with the use of external services.
2. In addition to the matters set forth in the preceding paragraph, you shall be responsible for preparing any communications equipment or software necessary to use the Service and for paying any communications-related costs, etc.

Article 14 (Personal Information)

We will handle your personal information in accordance with our personal information protection policy (privacy policy), and you agree to this.

Article 15 (Advertisements, etc.)

1. We may, at our discretion, post advertisements, etc. of third parties approved by us on our website.
2. We may collect various information from customers who use this service (surveys, IP addresses, cookies, location information, individual identification information of the device used, access logs, usage history of this service, etc.). However, the information collected here does not include personal information of customers.
3. The Company may use the various information collected in accordance with the preceding paragraph to improve the convenience of the Service, deliver various types of segmented advertisements based on said information within the Service and within the services of third parties affiliated with the Company, and for the marketing business operated by the Company.

Article 16 (Dispute Resolution and Compensation)

1. If you cause damage to the Company by violating these Terms or in connection with the use of the Service, you must compensate the Company for all damages (including the fees of experts such as attorneys and the personnel costs incurred by the Company in dealing with the matter).
2. If the Company is liable for breach of contract or tort for damage incurred by the Customer in connection with the use of the Service, the provisions of Article 10 shall apply mutatis mutandis.

Article 17 (Disclaimer of Warranty)

The Company does not provide any guarantees regarding any of the following items. Furthermore, even if you obtain information about the Service or other customers directly or indirectly from the Company, the Company does not provide any guarantees to you beyond those stipulated in these Terms.

1. The Company does not warrant that the Service will meet the specific purposes of the Customer, or have the expected functions, commercial value, accuracy, usefulness, or completeness.
2. The Service (including applications, etc.) will operate perfectly and identically on all devices (PCs, mobile phones, smartphones, and all other connected devices) and in all environments (software, communication environments, etc.)
3. Your use of the Service complies with the laws, regulations, and internal rules of industry organizations that apply to you.
4. The accuracy, usefulness, and completeness of websites other than our website and information obtained from them when links to other websites are provided from our website or from other websites to our website.
5. The legality, validity, accuracy, reliability, safety, timeliness and completeness of photos and comments about products displayed on our website and comments about products posted by customers on Instagram and other SNS services.

Article 18 (Contact and Notice)

1. Any inquiries regarding the Service, any other communications or notices from you to us, and any other communications or notices from us to you, shall be made in accordance with the provisions of this Article.
2. Customers must set up the telephone number, email address and other contact information they registered when purchasing a product so that they can receive or receive communications from us.
3. When the Company notifies the customer of information regarding the Service by email or by publicizing or notifying the customer on this website, the notification shall be deemed to have been completed at the time when the Company sends the information to the customer's registered email address or publicizes or notifies the customer on this website.
4. Except as provided in Article 10, if a communication from us does not reach you due to an error in the contact information you registered, a failure to notify us of a change in your contact information or a failure to configure your contact information to allow for proper incoming, receiving or accepting of communications, or a failure to browse this website, or an inability to receive, receive or accept communications due to a communication failure, etc., we shall not be liable for such non-delivery.
5. We will provide you with administrative communications and other information regarding operations.
6. We may conduct various questionnaire surveys and other activities with our customers.

Article 19 (Transfer of position and business)

1. You may not assign, transfer, pledge as security or otherwise dispose of your status under the Service Agreement or your rights or obligations under these Terms and Conditions to a third party without our prior written consent.
2. In the event that the Company transfers the business related to the Service to another company, the Company may transfer the status under the Service Agreement, the rights and obligations under these Terms, and the Customer's customer information and other customer information to the transferee of the business, and the Customer agrees to such transfer in advance under this paragraph. Note that the business transfer stipulated in this paragraph includes not only normal business transfers, but also company splits and any other cases in which the business is transferred.

Article 20 (Entrustment)

We may, at our discretion, outsource all or part of the work required for the operation of this Service and its provision to customers to a third party.

Article 21 (Severability)

1. If any provision or part of any provision of these Terms is determined to be invalid or unenforceable under the Civil Code, the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of the provision that is determined to be invalid or unenforceable will continue in full force and effect, and the Company and you will endeavor to amend the invalid or unenforceable provision or part to the extent necessary to make it lawful and enforceable, and to ensure the intent of the invalid or unenforceable provision or part and the legal and economic effects of the same.
2. Even if any provision or part of the provision of these Terms is deemed invalid or unenforceable with respect to a particular customer, this shall not affect the validity, etc. with respect to other customers.

Article 22 (Governing Law and Court of Jurisdiction)

These Terms and Conditions shall be governed by the laws of Japan, and any disputes arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court, depending on the amount of the claim.

Article 23 (Dispute Resolution)

If any matter not specified in these Terms and Conditions or any doubt arises regarding the interpretation of these Terms and Conditions, the Company and you shall promptly seek to resolve the matter through consultation in accordance with the principle of good faith.

Chapter 2 Terms and Conditions of the Purchase Contract

Article 24 (Purchase of Products)

1. If you wish to purchase a product through this service, you will apply for the purchase of the product on our website.
2. In accordance with the application in the preceding paragraph, an order will be placed on our website after the details entered by the customer and order details have been confirmed, and a sales contract for the relevant product will be concluded between the customer and our company when we (including our contractors) send an email confirming the order details.
3. After the sales contract is concluded in accordance with the preceding paragraph, our company (including our contractors) will ship the products in order, and once the shipping procedures are complete, we (including our contractors) will send you an email notifying you of the completion of the shipping procedures.

Article 25 (Payment Method)

1. The price of the product is the sum of the product price (including consumption tax), various expenses (including but not limited to shipping charges, wrapping charges, etc.) and various fees related to the sale of the product.
2. Payment methods for the price of the product may only be used in accordance with the following:
   1. Credit card in the customer's name (VISA, Mastercard, JCB, AMERICAN EXPRESS, Diners, Discover)
   2. Apple Pay in the customer's name (VISA, Mastercard, JCB, AMERICAN EXPRESS only. Credit cards and electronic money other than the above credit cards cannot be used)
   3. PayPal account in your name
3. When paying by credit card, you shall comply with the terms and conditions of a separate agreement between you and your credit card company. If any dispute arises between you and your credit card company in relation to the use of your credit card, you shall resolve the dispute at your own responsibility.
4. When using an external payment service (Apple Pay, PayPal), products may be delivered to the address registered in the external payment service account. Before purchasing a product, you are responsible for confirming the registered address of the account, and the Company shall not be liable even if the product is delivered to the registered address of the account. If any dispute arises between you and the external payment service provider in relation to the use of the external payment service, you shall resolve the dispute at your own responsibility.

Article 26 (Transfer of Ownership)

1. Ownership of the products will be transferred to the customer upon full payment of the product price.
2. The risk of loss for the goods shall pass to you when we (or our contractor) hand over the goods to the carrier.

Article 27 (Returns, exchanges, and order withdrawals and cancellations)

1. We will accept returns or exchanges of products only if any of the following conditions apply:
   1. If the quality of the product does not conform to the terms of the contract (if the container is damaged or if the quality of the product differs from the description on our website).
   2. If the type or number of products you receive is different from what you ordered
2. Even if the item falls under any of the items in the preceding paragraph, you must notify us and apply for a return or exchange in accordance with the procedures separately stipulated by us (including our contractors) within seven days of receiving the item. If the application is not made within that period, the item will not be able to be returned or exchanged.
3. Even if the item falls under any of the items in paragraph 1 and the application procedure specified in the previous paragraph has been completed, the item will not be returned or exchanged if the item falls under any of the following items.
   1. If the product does not arrive at our company (or our contractor) within seven days from the date of application under the preceding paragraph, it will not be possible to return it.
   2. If the product has been opened and used
   3. Items that arrived more than one week ago
   4. Products returned without prior notice
   5. Products that have become dirty, scratched, damaged or soiled while in the customer's possession
   6. The product condition at the time of return is significantly different from that at the time of delivery (including the box and accessories)
   7. Products marked as "Not eligible for return or exchange"
   8. Products purchased outside this website
   9. Products that have been altered by the customer after being defective from the start
   10. Gift-wrapped products
   11. Products that are described as "not eligible for return or exchange" on the product description page, product purchase page, etc. on our website
4. When returning or exchanging a product, the costs of return and re-shipment shall be borne by our company (including our contractors).
5. If the Company returns the Product to the Company (including the Company's contractor) despite the Product being unable to be returned or exchanged (including, but not limited to, the return, refusal to accept, or inability to accept the Product not falling under any of the items in paragraph 1), the Company shall notify the Customer without delay after receiving the Product and request the Customer to provide instructions regarding receipt of the Product within a reasonable period of time. If the Company receives instructions regarding receipt of the Product from the Customer, the Company shall deliver the Product in its current state and shall not be liable for the condition of the Product (including, but not limited to, deterioration, deformation, wear, damage, and spoilage of the Product) except as provided in Article 10.
6. If we do not receive instructions from the customer within the reasonable period of time set forth in the preceding paragraph, we will assume that the customer has waived ownership and other rights to the product, and we may dispose of the product at our discretion by discarding or other means. Except as provided for in Article 10, we will not be liable for such disposal.
7. If the product you return to us contains personal property, we will deem that you have waived all ownership and other rights to such property, and we may dispose of such property at our discretion, by disposal or other means, without prior notice or notification to you. We will not be liable to you for such disposal.

[Established on March 13, 2025]