Membership Terms of Use

Article 1 (Purpose and Application)

1. The chaleur⁺ Membership Terms of Use (hereinafter referred to as the "Terms") stipulate the procedures for member registration required for the chaleur⁺ website operated by CSB Japan Co., Ltd. (hereinafter referred to as the "Company"), the matters that members must comply with, and the rights and obligations between the Company and its members.
2. You will be deemed to have agreed to these terms and conditions when you register as a member, so please be sure to read the entire text before using the service.
3. For purchases of products at the chaleur⁺/nouvelle page online store, the chaleur⁺ shopping terms of use, separately stipulated by our company, will apply.
4. Explanations, notices, Q&A, guidelines and various regulations regarding the Service that we post on our website from time to time shall constitute part of these Terms and Conditions.

Article 2 (Definitions)

The following terms used in this Agreement shall have the meanings set forth below, unless otherwise specified in this Agreement.

1. "Our Website" means the website operated by our Company with the domain "https://www.chleur0808.com" (including the website after any changes to the domain or content of our Company's website for any reason).
2. "This Service" refers to the sale of various products and other related services provided by our company via the Internet under the names "chaleur⁺" and "nouvelle page", as well as member-only services (including the changed service in the event that the name or content of the service is changed for any reason).
3. "Members-only services" refers to services such as simplified product purchasing procedures, viewing product purchase history, etc.
4. "Member" means an individual who has registered as a member of the Service pursuant to Article 4 and has entered into a service agreement with the Company.
5. "User Agreement" refers to the use agreement for this Service that is established between our company and the Member in accordance with Article 4 and that complies with the provisions of these Terms and Conditions.
6. "Member Information" means information registered by a Member, information regarding the use of the Service, information that the Member has been requested to provide or register by the Company, and any information added or changed by the Member himself/herself to such information.
7. "Account" refers to the member ID, password, and other information necessary to use the Service as a Member.
8. "Intellectual Property Rights" means copyrights, patents, utility model rights, trademarks, design rights and other intellectual property rights (including the right to acquire such rights or to apply for the registration, etc. of such rights).

Article 3 (Use by Minors)

1. When applying for membership registration for this service and for all uses of this service, minors must obtain the consent of their legal guardian, such as a parent or guardian. When a minor completes user registration or uses this service, the minor is deemed to have given consent to the use of this service and the contents of these terms and conditions, etc.
2. If a minor Member uses the Service under a false pretense of having consent from a legal guardian when in fact they do not, or under a false pretense of age, or if they use other fraudulent tactics to make others believe that they are fully capable of acting, we will not be able to cancel any legal acts related to the use of the Service or the purchase of products, etc.
3. If a Member who was a minor at the time of agreeing to these Terms and Conditions uses the Service after reaching adulthood, the Member will be deemed to have ratified all legal acts related to the Service.

Article 4 (Registration, etc.)

1. Any person who wishes to register as a member (hereinafter referred to as the "Applicant") may apply for membership in the manner specified by the Company by agreeing to abide by these Terms and Conditions and providing the Company with member information in the manner specified by the Company.
2. When registering member information, you cannot use special symbols, old kanji characters, Roman numerals, etc. If such characters are registered, we will change them.
3. Anyone who wishes to register can register as a member free of charge, and after registering as a member, can use member-only services free of charge.
4. The application set forth in paragraph 1 must be made by the individual who will be using the Service, and as a general rule, applications for registration made by a proxy will not be accepted. In addition, those who wish to register must provide the Company with true, accurate and up-to-date information when applying. Except as provided in Article 15, the Company shall not be liable for any damages suffered by a Member due to falsehoods, errors or omissions in the Member Information.
5. We will determine whether or not an applicant can register as a member in accordance with our standards, and if we approve the registration, we will notify the applicant accordingly, and upon this notification, the registration as a member will be considered complete.
6. Upon completion of the registration set forth in the preceding paragraph, a contract for use of the Service in accordance with the provisions of these Terms and Conditions will be established between the Member and our Company.

Article 5 (Rejection of Registration)

If an applicant falls under any of the following items, the Company may refuse membership registration and shall not be obligated to disclose the reasons therefor.

1. If the Company reasonably determines that there is a risk of violating these Terms and Conditions.
2. If there is any falsehood, error or omission in any part or whole of the member information
3. If you have previously cancelled your membership to this service or are currently a registered member
4. If the person is a minor, an adult ward, a person under curatorship or assistance, and has not obtained the consent of a legal representative, guardian, curator or assistant
5. If the Company determines that a person is an antisocial force (meaning an organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer, or any other group or individual that pursues economic gain through violence, intimidation, or fraudulent means; the same applies below), or that the person has some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation, or management of an antisocial force through funding or other means
6. Any other case in which the Company reasonably determines that registration is inappropriate.

Article 6 (Account Management)

1. Members shall manage and store their accounts at their own risk, and shall not allow a third party to use their accounts, or lend, transfer, change the name of, or buy or sell their accounts.
2. If we confirm that the accounts match, we will deem that the Member registered as the holder of the account has used the Service.
3. The Member shall be responsible for any damages caused by insufficient management of the account, errors in use, use by a third party, etc., and the Company shall not be liable unless there is a reason attributable to the Member.
4. If a Member discovers that their account has been stolen or is being used by a third party, they must immediately notify the Company and follow any instructions given by the Company.

Article 7 (Changes to Member Information)

1. If there are any changes to the registered member information, the Member must promptly notify the Company and submit any identity verification documents requested by the Company.
2. The Company shall not be liable for any damages incurred as a result of failure to register changes, except as provided for in Article 15. Please note that even if changes are registered, any transactions that have already been processed before the changes are registered will be carried out based on the information before the changes were registered.

Article 8 (Withdrawal)

1. A Member may cancel his/her membership by following the method specified by the Company.
2. Our company will notify any Member who has completed the withdrawal procedure in the preceding paragraph that their withdrawal has been completed, and this notification will mark their withdrawal as a Member.
3. If a member has any remaining debts to the Company at the time of withdrawal, the member will automatically lose the benefit of time for all such debts and will be required to immediately fulfill all debts to the Company.
4. If you wish to use this service again after terminating your use of this service, you will need to apply for use again. If you do so, your membership information and data from before termination will not be carried over.

Article 9 (Prohibited Acts)

1. When using the Service, Members must not engage in any of the following acts.
   1. Any act that infringes the intellectual property rights, portrait rights, privacy rights, honor, dignity or other rights or interests of the Company, its officers, employees, other members, customers, other related parties, or third parties (including any act that directly or indirectly causes such infringement).
   2. Any act related to a criminal offense or any act that violates laws, regulations, or public order and morals.
   3. Transmitting information containing computer viruses or other harmful computer programs
   4. Any act that places an excessive burden on the network or system of the Service
   5. Falsifying information that may be used in relation to the Service
   6. Providing texts, materials, and content to third parties, using them without permission, copying, secondary use, falsifying, etc.
   7. Posting the content of this service on blogs or social media
   8. Actions aimed at collecting information about other customers or members
   9. Impersonating our company, other members, customers or other third parties
   10. Using another member's account
   11. Providing benefits to antisocial forces
   12. Using the Service for self-promotion or commercial purposes, such as selling or soliciting
   13. Reselling, reselling, or purchasing products for profit
   14. Any action that violates the purpose and objectives of these Terms and Conditions and the Service
   15. Any action that interferes with or may interfere with the operation of the Service by the Company
   16. Any other actions that the Company deems inappropriate
2. If the Customer falls under any of the items in the preceding paragraph or if the Company reasonably determines that the Customer falls under such item, the Company may cancel all or part of the purchase agreement without any notice or warning and immediately discontinue provision of the Service.
3. Except as provided in Article 15, the Company shall not be liable for any damages incurred by the customer as a result of any measures taken by the Company pursuant to this Article.

Article 10 (Loss of Membership, etc.)

1. If a Member falls under any of the following items, we reserve the right to suspend the Member's use of the Service or delete the Member's account (including terminating the Service and canceling the Service) without prior notice or demand, or to take any other necessary measures.
   1. If you fail to pay any debts owed to us
   2. When you violate any of the terms and conditions set by our company
   3. If the information provided to us is false
   4. If a party suspends or becomes unable to make payments, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings
   5. If your credit card company notifies you of a credit default
   6. When circumstances are discovered that indicate that the ability to repay is in a critical state
   7. In the event of death or a ruling of commencement of guardianship, curatorship or assistance has been made
   8. If there is no response to an inquiry or other communication requesting a response from the Company for 14 days or more
   9. If you have been or are currently subject to measures such as suspension of use of the Service when using the Service
   10. If the person is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant
   11. If the Company determines that a person is a member of an antisocial force, or that he/she has some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means
   12. When the Company determines it is necessary for the operation and maintenance of the Service
   13. If the Company determines that there are other reasons similar to those listed above.
2. Even if the Company takes the measures set out in the preceding paragraph, the Member will not be relieved of all obligations and liabilities (including, but not limited to, liabilities for damages) to the Company and other third parties.
3. Except as provided in Article 15, the Company shall not be liable for any damages incurred by the customer as a result of any actions taken by the Company pursuant to this Article.

Article 11 (Ownership of Rights)

1. All ownership rights and intellectual property rights relating to our website and the Service belong to us or to those who have granted licensors to us, and use of the Service does not imply any license to use any of the intellectual property rights of us or those who have granted licensors to us relating to our website or the Service.
2. You shall not, for any reason, take any action that may infringe the intellectual property rights of the Company or its licensors (including, but not limited to, disassembly, decompilation, and reverse engineering).
3. The trademarks, logos and service marks displayed on our website or this service are our registered trademarks or emblems. You may not use these marks unless you have been granted permission by our company.

Article 12 (Handling of Member Information)

1. We will handle members' personal information, including Member Information, in accordance with our Personal Information Protection Policy (Privacy Policy), and you agree to this.
2. Our company may provide information (including advertising) to members by other methods. If a member does not wish to receive information, the member may notify us in accordance with the method specified by our company and we will stop providing information to them. However, the provision of information necessary for the operation of this service cannot be stopped at the member's request.

Article 13 (Changes, Interruptions, and Termination of the Service)

1. We may change or add to the content of this Service in whole or in part without prior notice to customers.
2. We may terminate the provision and operation of all or part of this service at our discretion. If we terminate the provision and operation of all or part of this service at our discretion, we will notify you of that effect in a manner that we deem appropriate. However, in the case of an emergency, we may not notify you.
3. If any of the following events occur, we may temporarily suspend all or part of our Services without prior notice to you.
   1. When carrying out regular or emergency maintenance or repairs on teaching materials, communication equipment, etc. used in the Service
   2. When it becomes necessary to ensure the security of members and customers
   3. When telecommunications carrier services are not provided
   4. When it is difficult to provide the Service due to force majeure such as a natural disaster
   5. When it is difficult to provide the Service due to fire, power outage, other unforeseen accident, war, conflict, unrest, riot, labor dispute, etc.
   6. When the operation of the Service becomes impossible due to laws and regulations or measures based thereon.
   7. Other cases deemed necessary by the Company in accordance with the preceding paragraphs

Article 14 (Disclaimer of Warranty)

The Company does not provide any guarantees regarding any of the following items. Furthermore, even if a customer or member obtains information about the Service or other members or customers directly or indirectly from the Company, the Company does not provide any guarantees to the customer beyond those stipulated in these Terms and Conditions.

1. The Company does not warrant that the Service will meet the specific purposes of the Members and Customers, or that it will have the expected functions, commercial value, accuracy, usefulness, and completeness.
2. The Service (including applications, etc.) will operate perfectly and identically on all devices (PCs, mobile phones, smartphones, and all other connected devices) and in all environments (software, communication environments, etc.)
3. The use of the Service by Members and Customers complies with applicable laws and regulations, internal rules of industry associations, etc.
4. The accuracy, usefulness, and completeness of websites other than our website and the information obtained from them when links to other websites are provided from our website or from other websites to our website.
5. The legality, validity, accuracy, reliability, safety, timeliness and completeness of photos and comments about products displayed on our website and comments about products posted by customers on Instagram and other SNS services.

Article 15 (Disclaimer)

1. We shall not be liable for any damages incurred by you as a result of any measures taken by us under these Terms or any other acts of our company, except in cases of our willful misconduct or gross negligence.
2. The provisions of the preceding paragraph shall not apply if the contract between the Company and the Customer regarding the Service constitutes a consumer contract as defined in Article 2, Paragraph 3 of the Consumer Contract Act.
3. If paragraph 1 is applied, with regard to damage suffered by the customer caused by the Company's intentional or gross negligence, the Company shall only compensate for ordinary and direct damages, and shall not be liable to compensate for incidental, indirect, special, future damages, lost profits, attorneys' fees, etc., and the amount of compensation shall be limited to the amount received by the Company as the fee for the Service that directly caused the occurrence of the damage.
4. In cases where the application of paragraph 1 is excluded pursuant to paragraph 3, the Company shall apply mutatis mutandis the provisions of the preceding paragraph to damages caused by its negligence (excluding gross negligence in this paragraph).
5. Our liability for the quality, materials, functions, performance, compatibility with other products, and other defects of the products sold shall be limited to those specified in these Terms and Conditions.
6. Our company (including our contractors) will be released from such liability by contacting the contact details registered by the customer and by delivering the product to the delivery address specified at the time of purchase.

Article 16 (Dispute Resolution and Compensation)

1. If you cause damage to the Company by violating these Terms or in connection with the use of the Service, you must compensate the Company for all damages (including the fees of experts such as attorneys and the personnel costs incurred by the Company in dealing with the matter).
2. If the Company is liable for breach of contract or tort for damage suffered by the Customer in connection with the use of the Service, the provisions of Article 15 shall apply mutatis mutandis.

Article 17 (Contact and Notification)

1. Any inquiries regarding the Service, any other communications or notices from you to us, and any other communications or notices from us to you, shall be made in accordance with the provisions of this Article.
2. Customers must set up the telephone number, email address and other contact information they registered when purchasing a product so that they can receive or receive communications from us.
3. When the Company notifies the customer of information regarding the Service by email or by publicizing or notifying the customer on this website, the notification shall be deemed to have been completed at the time when the Company sends the information to the customer's registered email address or publicizes or notifies the customer on this website.
4. Except as provided in Article 15, if a communication from us does not reach you due to an error in the contact information you registered, a failure to notify us of a change in your contact information or a failure to configure your contact information to allow for proper incoming, receiving or accepting of communications, or a failure to browse this website, or an inability to receive, receive or accept communications due to a communication failure, etc., we shall not be liable for such non-delivery.
5. We will provide you with administrative communications and other information regarding operations.
6. We may conduct various questionnaire surveys and other activities on our customers.

Article 18 (Transfer of position and business)

1. You may not assign, transfer, pledge as security or otherwise dispose of your status under the Service Agreement or your rights or obligations under these Terms and Conditions to a third party without our prior written consent.
2. In the event that the Company transfers the business related to the Service to another company, the Company may transfer the status under the Service Agreement, the rights and obligations under these Terms, and the Customer's customer information and other customer information to the transferee of the business, and the Customer agrees to such transfer in advance under this paragraph. Note that the business transfer specified in this paragraph includes not only normal business transfers, but also company splits and any other cases in which the business is transferred.

Article 19 (Entrustment)

We may, at our discretion, outsource all or part of the work necessary for the operation of this Service and its provision to customers to a third party.

Article 20 (Severability)

1. If any provision or part of any provision of these Terms is determined to be invalid or unenforceable under the Civil Code, the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of the provision that is determined to be invalid or unenforceable will continue in full force and effect, and the Company and you will endeavor to amend the invalid or unenforceable provision or part to the extent necessary to make it lawful and enforceable, and to ensure the intent of the invalid or unenforceable provision or part and the legal and economic effects of the same.
2. Even if any provision or part of the provision of these Terms is deemed invalid or unenforceable with respect to a particular customer, this shall not affect the validity, etc. with respect to other customers.

Article 21 (Governing Law and Court of Jurisdiction)

These Terms and Conditions shall be governed by the laws of Japan, and any disputes arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court, depending on the amount of the claim.

Article 22 (Dispute Resolution)

If any matter not specified in these Terms and Conditions or any doubt arises regarding the interpretation of these Terms and Conditions, the Company and a Member shall promptly seek to resolve the matter through consultation in accordance with the principle of good faith.

Article 23 (Revision and Changes to These Terms)

1. We will notify you of any changes to these Terms and Conditions, the details of the changes, and the date they will take effect by posting them on our website or by other appropriate means.
2. The revised Terms and Conditions shall come into effect at the effective date determined by the Company or when they are displayed on the Company's website, and if a Member agrees to the revised Terms and Conditions or uses the Service after the Terms and Conditions have been revised, the Member shall be deemed to have accepted the revised Terms and Conditions. However, if the revisions require the Member's consent under law, the Member shall obtain the Customer's consent in a manner specified by the Company.

[Established on March 13, 2025]